Frequently Asked Questions

Most pricing and product availability is visible on the product page. The product page shows each product with different variants (eg size, colour).

Pricing:

The price and product code (SKU) will be displayed for the particular product variant chosen. Each product has its own product code, and may have unique pricing.

• We do not have special pricing for different institutions.
• Prices do not include GST.

Availability:

• Availability is updated every 15 minutes from our database.
• Availability tables are listed to provide availability of different product variants at a glance. For example, you may not mind if it is red or white, so you can select a varient by looking at what is currently in stock.

If you can see the price, you can get an instant quote through the shopping cart, delivered straight to your inbox. Quotes include shipping but will not include any online discounts (sorry). Quotes also do not include GST, as that's what the majority of our customers want.

Click here if you would like quote instructions

For items that show P.O.R (price on request), include +freight, or if you have an order over $1000, please email support@proscitech.com for a quote, or use the green contact button to the right of any page of the website.

Please include the shipping address and phone number.

The Regular Stock flag indicates that we regularly order this item, or a variant of this item. It will usually be on the shelf, or not far away. This is useful to know for future ordering.

The flag is a guide only, it is not indicative of current availability. For up-to-date availability, always click through to the product page and choose the variant you want.

Regular Stock also indicates that the item can be returned. Not all items can be returned, as they may have been ordered especially for you. If the item is regular stock, we can accept returns. See Refunds and Returns for more information.

At ProSciTech, we prioritise safety and transparency. You are welcome to download available SDSs for free from our website.

Before requesting a Safety Data Sheet (SDS)

1. Check if Your Item Requires an SDS - If your item is not classified as hazardous, it may not have an SDS. (eg O.C.T Compound)
2. Where to Find SDSs - Current SDSs can be found under Chemicals > Chemical Index in the top menu of the website. SDSs are listed alphabetically according to the name under which we sell the product. Product pages also have a link directly to the SDS for that item.
3. Kits - SDSs for kits cover individual components. To view a list of components, visit the kit's product page on our website.
4. Need Assistance? If you cannot find the SDS and you purchased the product from us, please contact us for support.

Important Notes:

We provide SDSs for our customers and for individuals directly affected by the products we supply.

While we strive to keep our SDSs current and accessible, we are not legally obligated to provide, update, or locate SDSs for non-customers or for products not purchased through us.

For those who have not purchased products directly from us, we recommend contacting the original supplier or manufacturer for the most up-to-date SDS.

We sometimes source the same product from more than one supplier for three main reasons:

1.  Pricing differences – Different suppliers can offer varying pack sizes, minimum quantities, or cost structures. This allows you to choose the option that best suits your budget or usage volume.
2. Lead time considerations – Some suppliers hold local stock, while others ship internationally. Where timing matters, you can select the listing that aligns with your required delivery timeframe.
3. Supply security – Having multiple sources reduces the risk of backorders or extended delays. If one supplier is out of stock, an alternative may be available.

If you are unsure which option is most suitable, we are happy to advise based on availability and urgency.

GST (Australian Goods and Services Tax)

Our prices are listed as GST-exclusive as we as we are predominantly a B2B (business to business) seller. All orders shipped to an Australian address must be charged GST by law, regardless of final destination. The current GST rate is 10%.

No Discriminatory Pricing

All of our customers are eligible for the same pricing on our products, regardless of their affiliation. We believe discriminatory pricing can be seen as unfair or unethical. Our industry has a history of using hidden pricing and fake "discounts", which ProSciTech has always avoided. Our prices are published, with the exception of where we don't have an updated price from our suppliers, or where there may be significant changes in freight costs or exchange rates.

We have made the conscious decision to avoid discriminatory pricing practices in the best interest of both our business and our customers. Therefore, please do not ask for a discount based solely on your workplace.

E-procurement

Some institutions have e-procurement systems, where our prices are uploaded to the system and are therefore fixed for a period of time - generally 6 months. If your institution has a purchasing system, purchase portal or similar, you may find prices slightly different to those online, which may be changed to reflect costs more frequently.

Volume Discounts Available

For larger orders, we offer volume discounts as it helps reduce our costs and pass on the savings to our customers. This type of discount benefits both our business and our customers.

Pricing Changes

In light of the recent pandemic, supplier prices, freight costs, and exchange rates are continually fluctuating. We aim to keep our prices consistent and adjust them twice a year, however, we may have to make more frequent changes to reflect actual costs.

For most orders, it is simplest to order online using a credit card. We also accept purchase orders by email. We will send a pro-forma invoice and payment information with your confirmation email. If your payment will be from an Australian university or institution, you may be required to order through your purchasing department, and we will accept payment after 30 days.

All orders must be in writing to ensure accuracy. Credit card payments are made through a secure online portal with inbuilt fraud protection. We do not hold any credit card details.

1. Order Online  - payment by credit/debit card or paypal (shipped or Click and Collect)

a. On the ProSciTech website, login or create an account. This is simply an online profile with your shipping details. Anyone can have an account. 

b. Choose the products you want and click Add to cart. The shopping cart counter in the to right corner will show that there are products to be purchased.

c. You will be taken into the shopping cart after selecting a product, you can select Continue shopping to add more products.

Click and collect orders, select Check out.

Specify shipping method fill out Country, State/territory and Postcode then press Enter to calculate shipping. You can also use the yellow button on the right to add a address details to Create a formal quote. 

d. At the Check out you will need to specify Pick up or Ship, then type of shipping required. Then fill out payment details below. Click and collect orders are available from Kirwan, Townsville. Once you receive your invoice, your items are ready for collection. 

2. Email - Purchase orders and special items 

Please email your written orders to sales@proscitech.com

Includes Dangerous Goods with complex freight requirements and other items where prices are not listed online.

Official orders can be received from:

• All Australian and NZ Universities
• Australian and NZ Government institutions
• Australian entities that have a credit account with us

Payment terms for official purchase orders are 30 days, payment by bank transfer in AUD.

Pre-paid orders will receive banking details with their order confirmation email. If you wish to pay by credit card, please request a link for secure payment.

No. All orders must be in writing to ensure accuracy. You are therefore welcome to email an order to us if you do not wish to order online with a credit card. Send your orders to sales@proscitech.com

• Credit card payments are made through a secure online portal with inbuilt fraud protection.
• PST does not hold any credit card details. 

It's great to meet our customers, but the warehouse facility is not set up for browsing. You can click and collect from the front desk, or request an appointment if you need more assistance: support@proscitech.com

For collection, just click on the Pick up button as you check out.

It is usually possible to alter or change your order if it has not already been sent. Please contact sales@proscitech.com with the purchase order number and the details of your requested change.

Usually. Items not currently in stock will be put on back order. You should get an indication as to the lead time with your confirmation and the approximate lead time is displayed.

Items ordered online with a credit card will still be charged at checkout.

Items no longer available (eg discontinued by the supplier) are listed as Out of Stock. These items cannot be ordered.

We recommend checking your order confirmation email to find out when your items will leave our warehouse. If you are using a purchasing department, you may need to contact them for this information (we send these details to the email address given on the order).

Once your order has been shipped, you should receive a separate email from the courier with tracking details to let you know that it's on its way. Couriers will only provide this to one email address. We do our best to ensure it is to the end user (you). 

Use the link in the courier's email for for further information on your delivery.

If there appears to be an issue with the shipment (eg it is not moving from a delivery centre, or it is "onboard for delivery" more than once), please contact us and we can try to have it located and delivered.

All our parcels are sent "signature required". If you would like the parcel delivered without a signature, you must provide the courier your "authority to leave" prior to attempted delivery, which you can do through the tracking link.

If the tracking says "delivered" yet you have not received your order, please request proof of delivery from the courier. During the covid period, couriers may only request a name on delivery, rather than a signature. They should also take a picture for proof of delivery.

NOTE: Keep in mind that universities generally have an agreement with Australia Post, so their deliveries are made to a locked bag and delivered by internal mail. "Delivered" in this case will be to the mailroom only.

Invoices are emailed at time of dispatch to the email address given on the order. All packages are shipped with a paper copy attached to the box that doubles as a packing slip.

Invoices are only issued once goods are physically shipped. If you need to reconcile a payment before the goods are shipped, a proforma invoice is attached to the confirmation email when the order is received.

If you cannot locate your invoice, please email sales@proscitech.com with your order number and request that we email one to you.

At ProSciTech we do our best to offer the most effective shipping methods available within Australia and internationally. See here for full details on shipping pricing and returns policy.

We do ship worldwide, however some regions we have difficulty getting reliable shipping. We may refuse your order if we have previously had a problem in your area.

Yes. If you are in the Townsville area, just click on the Pick up button as you check out to remove the freight charges and alert our team to hold it for you.

Generally, no.

Freight companies will charge the sender in the event the account has not been paid. We therefore expect freight to be paid prior to shipping.

We will email the tracking details at time of shipping, if the email on the order is not yours please ask them for this update to keep track of your parcel via the carrier. We give a best estimate of delivery time but cannot guarantee these times, as this is outside of our control.

If your delivery is taking longer than expected, the fastest way to get assistance is to contact your carrier directly and quote the tracking number (if available) to receive more detailed information about the delivery process.

If your order is listed as delivered but you haven't received it - check with others you work with to see if someone has received the order on your behalf. The tracking information should provide the name of the person who received your package. All orders from ProSciTech are required to obtain a signature on delivery.

If your delivery is with Australia Post, your parcel may have been delivered to your internal mail system. This is usually indicated by a very early delivery time eg 6am. Internal mail systems are used by universities and large institutions for safety purposes, so they can be examined prior to delivery.

You can request Proof of Delivery from the courier.

Please contact support@proscitech.com if you need further assistance with a delivery.

If you receive an item that is damaged, please let us know immediately. You can email support@proscitech.com with your order number and a picture of the damaged item. If the item was potentially damaged in transit, please include a picture of the external packaging.

In most cases, we can reship a replacement item immediatley. If it is a manufacturing fault, we may need a few days to confirm with the manufacturer what they would like done with the item, for example it may need to be returned.

Please note that all orders outside of Australia and NZ must be paid in full, including freight charges, before they are sent. The receiver is also responsible for any customs duties and tariffs.

Shipping Glutaraldehyde (GA) is a significant cost ‐ we suggest switching to prepared Paraformaldehyde or using road freight to the Eastern States.

GA's dangerous goods classification has become more stringent, and shipping by air to Australian destinations incurs additional costs of over $200. Shipping by road to Qld, Vic, and NSW. Road freight to Tas and SA is marginal.

GA deteriorates with time and temperature. Over time GA forms a polymer. This is particularly undesirable in cyto‐ and histochemistry procedures. Slightly degraded GA containing some of the polymer, protects against osmotic shock when used for primary fixation. However, major contamination by the polymer degrades fixation. Stored frozen, GA remains a good fixative many years, refrigerated it lasts for at least one year. At room temperature and higher, degradation occurs but this is a slow process and some suppliers suggest medium term storage at room temperature.

The alternatives:

1. Ship by air and pay the rather high freight costs Australian companies charge.
2. Ship by road to the Eastern States. We are located in Townsville and two days is scarcely enough to reach Brisbane by truck. We never ship refrigerated goods on Thursday or Friday, but ProSciTech cannot guarantee shipping schedules. We ship GA with some ice and even when thawed, the GA should be good for a considerable time ‐ the reason for ice is to protect GA against very high temperatures which may occur in transit.
3. Consider changing primary fixation from GA to prepared pure formaldehyde, which is made from paraformaldehyde. It can be made in the lab from powdered paraformaldehyde; the laboratory produced product is only good for one day. The commercial product has a shelf life of at least two years at room temperature, and it was originally used for primary fixation in cytochemistry and cyto‐immunology. This fixative has already been widely adapted for routine fixation procedures, using protocols as for GA.

Since FA requires no refrigeration, trucking the higher concentrations is no problem. Furthermore, the 8 and 4% solutions can be taken onto a plane since they are not classified as DG; we can also ship these by air when required.